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Carers Direct

What is Carers Direct? Carers Direct

Carers Direct is a national information, advice and support service for carers in England. Available online at www.nhs.uk/carersdirect and as a free, confidential helpline seven days a week on 0808 802 0202, it provides accurate, relevant information for carers and those who support them.

Website information

Helpline information

*Additional information on helpline contact methods

Telephone enquiries -The Carers Direct helpline number is 0808 802 0202. Lines are open seven days a week, from 8am to 9pm on weekdays and 11am until 4pm on weekends and Bank Holidays. All calls, including mobiles, are free.

Language Line - If you need help in a language other than English, you can request a call back in the language of your choice. We use Language Line, a telephone translation and interpreting service that allows a conversation in one of more than 170 languages.

Email and online enquiries - If you have a question about caring you can ask it using the Carers Direct online enquiry form at http://www.carersdirectenquiry.nhs.uk . A Carers Direct advisor will normally respond within 24 hours of you submitting your enquiry. Carers Direct web address is www.nhs.uk/carersdirect
Text Relay and Typetalk - Deaf, deafblind, hard of hearing and speech-impaired people who use a textphone can contact Carers Direct by textphone/minicom, on 0800 988 8657.

Postal enquiries -You can send a written enquiry by post to Carers Direct, PO Box 4338, Manchester M61 0BY.